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Returns Information


We really hope you enjoy your whole shopping experience with Craftasmic and therefore in the unlikely event that you are not 100% satisfied with one of your purchases and you feel the need to return it back to Craftasmic you can follow one of the simple situations listed below.

With orders backed by our 35 days returns policy, should we need to get items back to us, it's so easy and convenient to get what you need to complete your next creative project!

Frequently Asked Returns & Cancellations Questions

See below a list of our most frequently asked returns questions.

How do I return an unwanted item?

What do I do if some of my order is missing or damaged?

I have received the wrong item, how can you help me?

Is there anything I cannot return?

Can I arrange my return online via my account?

What do I do if my item has developed a fault?

Who do I contact if there's a problem with my order?

How do I post items back to Craftasmic which are Faulty, Damaged or Incorrect as part of a return?

How do I post items back to Craftasmic which are Unwanted as part of a return?

What is your returns address?

How long do returns and refund take?

My return exceeds the postage limits on the Royal Mail returns portal, what should I do?

The provisions of our Returns Policy do not affect your statutory rights.

Please see our full Terms & Conditions and Help Guide for further information and details regarding Returns.