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Price Promise

We stand by our Best Price Guarantee!

We want to ensure we give you best value, unbeatable prices when you shop with Craftasmic, so we promise that we’ll match - or even beat - the price you’ll pay elsewhere on all products across our site!

We’ll even match the price you find elsewhere for up to 7 days after you’ve placed your order with us!

Who will we price match?

We will match any independent online retailer based in the UK, where the items are currently in stock.* Please be aware that as we do offer free delivery on certain order values, we will price match taking into account the delivery cost you would have paid from the comparison retailer.  We are not able to price match if there is an evident mis-price on the comparison site.

Letting us know you’ve found a cheaper price

All you need to do is click here to email us  Give us the web link to the product you’ve found cheaper; if you’ve already placed and paid for your order, please let us have your order number.

We’ll then refund you the difference - it’s that easy!

We would advise that if you do see the product cheaper, you send the details to us as soon as you can.  Prices do change and we can only match to the live selling price on the comparison site.

*Please note that we do not match prices with eBay, Amazon or AliExpress, or to new customer discounts or member pricing offered on other sites.  We cannot price match if the product is out of stock on the comparison retailer’s site.

Price Promise terms and conditions*

  1. We'll match against any other UK independent retailer website price excluding offer-code discounts
  2. We'll match the prices of any products (not delivery) offered on identical terms and where we can check the price and stock position
  3. Our competitor's product must be the same make & product number as ours 
  4. Both us and the competitor must have the product in stock and ready for delivery 
  5. We do not match 3rd party marketplace sellers e.g. eBay, Amazon or AliExpress
  6. We are not able to accept exclusive discounts e.g. staff/student/NHS staff blue light
  7. We reserve the right to refuse a Price Match where we suspect fraud, unauthorised reseller activity or evident mis-pricing.