FAQs

Firstly welcome! If it’s the first time you’ve shopped with us using our online store then you’re in for a real treat!

Shopping with us is easy and secure. Just use the main navigation bar across the top of our page to explore all our main categories of crafting goodies. Inside each category will be further groups of products to help you find just what you are looking for. You can also use the search facility to find the product directly if you know what it is called, or even use a part number! Or, maybe you just want to search for everything we have which is linked to Butterflies, in which case just type into the search box ‘Butterflies’ - easy! You can also browse the store using ‘Brands’, ‘Special Offers’ & ‘New In’ or even by ‘Collections’, such as all of Sue Wilson products across the whole store as one collection.  Why not take a look at our 'Designer' gallery where you can see all the items and designs from your favourite crafting personality all in one place or our 'As Seen on TV' section to view  all the latest releases at great Craftasmic pricing!

When you find what you want just click ‘add to basket’ and the items will go into your shopping basket.

When you are ready, click on one of the 'Basket' buttons and either choose one of our express payment methods, such as Apple Pay or Paypal or choose 'Checkout' and enter your details into the form.

Finally, choose how you would like to pay - Craftasmic lets you pay using most major credit or debit cards securely online as well as Paypal Payments, Paypal Pay in 3, Apple Pay, Google Pay and Clearpay.  If you are based in the UK, you can also pay over the phone.

We will send you an email to confirm your order details, and another one when your order is packed and sent out to you. You can also track the progress of your order from Your Account.

Don’t forget, if you have any questions, we’re only an email or a telephone call away!

We offer FREE Crafty Super Saver Delivery on all orders over £25 and just £3.25 for order values £25 and under to all UK postcode addresses even including The Channel Islands. So we DO deliver to the Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight & The Channel Islands with a FREE delivery option! 

We also ship to parts of Europe from as little as £5.99 and many International Countries with postage starting from £4.99. Please click here to see our European and International Order & Delivery Information for further details.

Craftasmic currently works mainly with Royal Mail, ParcelForce & FedEx to get your crafting goodies to you. They are all very efficient & reliable delivery services.

For UK postcodes, we work with Royal Mail for all our smaller, lighter orders and use ParcelForce or FedEx along with a Fully Tracked 24hr service from Royal Mail to look after our customers who choose our Express Delivery or Speedy Next Day Delivery service when ordering before 1pm.  

You will notice that you have the option to leave us a note regarding any additional delivery instructions during your check-out process.  Wherever possible we will pass these details onto the delivery provider.  Please be aware that it may not always be possible for the delivery provider to carry out your request and we apologise for this in advance should this be the case.  The delivery provider will always ensure that parcels are only left if they consider it secure and safe to do so.

For European and International deliveries, we work with Royal Mail and other Couriers to bring your crafting goodies to you safely and securely using our International Priority European Class delivery service from as little as £5.99, and our International Priority Global Class delivery service from £4.99.

The level of service we offer is very important to Craftasmic. We have worked hard to offer you a number of different effective & reliable delivery options based on your location and to best suit your needs.

All our delivery services are ultimately avaliable to you FREE based on your order value for all our UK customes as well as many International customers!

Crafty Super Saver Delivery: FROM FREE!

• We offer FREE Crafty Super Saver Delivery on all orders over £25 and just £3.25 for order values £25 and under. We offer this delivery service to all UK postcodes, this includes customers in the Highlands, Islands, Northern Ireland & The Channel Islands; all are able to benefit from our FREE service.  Orders are typically delivered in 3 to 7 working days (Monday to Friday, not including public holidays). Orders placed with Crafty Super Saver Delivery are typically sent using Royal Mail post.

Priority Post Delivery: £3.99

• We offer FREE Priority UK Delivery on all orders of £85.00 and over and just £3.99 for order values under £85.00. We offer this delivery service to ALL UK postcodes, including the Channel Islands.  
  
  Orders are typically sent using Royal Mail first class services, larger orders may be sent via our Courier Service. These items are prioritised and dispatched the same day if ordered before 4pm.

Express Delivery: £5.99

• We offer FREE Express UK Delivery on all orders of £100.00 and over and just £5.99 for order values under £100.00. We offer this delivery service to ALL UK postcodes.
  
  Express Delivery orders are sent by our preferred courier or Royal Mail Track & Trace service and normally arrive within 1 to 2 working days. Order before 1pm Monday to Friday for same day dispatch. Orders placed after 1pm or at the weekend will be dispatched on the next working day (Note that if you order after 1pm for Express Delivery on a Thursday, that is effectively a Friday order, and the order will not reach you until the following week). Remote locations, which include areas of Scotland, Channel Islands and Northern Ireland typically take longer with this service & very remote Islands can take up to 72 hours.

 Further information on UK delivery can be found on our dedicated UK Order & Delivery Information page.

The level of service we offer is very important to Craftasmic. We have worked hard to offer you a number of different effective & reliable delivery options based on your location and to best suit your needs.

Some of our delivery services are avaliable to you FREE based on the order value for our International customers!

International Priority European Delivery: From £5.99

• International Priority European Class Delivery starts at just £5.99 for order values up to £24.99.  Order values of £25.00 and over are charged starting at £8.99 delivery. For order values £80.00 and over we will even ship your order for FREE!

• Orders are typically delivered in 4 to 7 working days (Monday to Friday, not including public holidays) and are sent via Royal Mail or Courier and offer an economic reliable option.

International Priority Global Delivery: From £4.99

• International Priority Global Class Delivery starts at just £4.99 for orders weighing up to 0.5kg.  Larger order weights of 0.51kg and over are charged starting at £6.99 delivery.  Further delivery costs will be calculated on weight of order and clearly displayed during checkout. 

• Orders are typically delivered in 5 to 10 working days (Monday to Friday, not including public holidays) and are sent via Royal Mail or Courier and offer an economic reliable option.

Further information on international delivery can be found on our dedicated international order & delivery information page.

Yes!  You can purchase from us in Pounds, Euros, American Dollars, Canadian Dollars and Austrailian Dollars and your total order price will be calculated for you when you checkout and enter your full postal address.

It's also easy to be able to change the currency on a product to see what the price is that you will pay.  If you are viewing our site on a full screen, then a '£' icon is displayed on the top right of the homepage, click onto the drop down arrow next to this and simply select your chosen currency. 

If you are viewing our site from a mobile device, then scroll to the bottom of the homepage and the currencies are listed across the screen, select which you want.  

Prices of all products you view will then be displayed for you in your chosen currency.

Yes we do!  We actually offer you two options, Clearpay and Paypal Pay in 3.

You can checkout with Clearpay whenever you shop with us online. That means you can get what you want now, and spread your payments over 6 weeks.  Add your favourites to your basket & progress to 'Checkout' where you can select Clearpay.  Log in or create your Clearpay account, with instant approval decision.  Your purchase will be split into 4 payments every 2 weeks.

For further information on Clearpay please visit our Clearpay Payments page.

With Paypal Pay in 3 you can Pay in 3 interest-free payments available for purchases of £30 to £2,000. No sign-up fees or late fees.  Simply choose PayPal Pay Later directly from your basket or at checkout to pay later with Pay in 3.  Complete your purchase with the first payment today then the remaining payments are taken automatically over two months.

Clearpay and Paypal Pay in 3 are not available on purchases of gift cards or event tickets.  Clearpay is also not avaliable for products which are offered on Pre-Order or Backorder items which are out of stock.  If your order contains gift cards, event tickets or out of stock items (Pre-order or Backorder) and other eligible products, you will need to purchase your eligible products separately in order to be given the option of using Clearpay or Paypal Pay in 3 during checkout.

Please note payment methods displayed to you during checkout can vary to match those available based on your geographical location, currency settings items you are purchasing and device you are using to view our site.

Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay’s behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at clearpay.co.uk/terms

Paypal Pay in 3 is a form of credit, so carefully consider whether the purchase is affordable and how you will make the repayments. Be aware of the possible impact of using Pay in 3 and of missing payments, including making other borrowing more difficult or more expensive. Pay in 3 eligibility?is subject to status and approval. 18+ UK residents only. Available for purchases of £30 to £2,000. Terms and conditions apply. PayPal Pay in 3 is a trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal L-2449, Luxembourg.  T&Cs and other eligibility criteria apply at www.paypal.com/uk/webapps/mpp/paypal-payin3/faq

Craftasmic accepts payment from Paypal and most major credit and debit cards, including American Express. You can be assured that purchasing from us is safe. All of our card transactions are processed securely by Stripe.

A complete list of payment options we accept online can be seen below...

Visa Debit and Credit Cards;
MasterCard Credit Cards;
American Express Cards;
Maestro;
Paypal Payments,
Paypal Pay in 3,
Apple Pay
Google Pay
Clearpay
iDEAL
Sofort
giropay

Payment methods displayed to you during checkout can vary to match those available based on your geographical location, currency settings and device you are using to view our site.

For European and International customers, we're afraid we do not have a pay by phone option.  Please be assured that our online systems are extremely secure and easy to use.  

If you have a UK postcode address you can choose to pay by phone.  Once you have finished your shopping with us go through to checkout and choose ‘Pay by Phone’. On doing this your order will be completed and you will be taken to a payment page with your order number and the phone number to call to make payment over the phone. Just quote your order number and the Craftasmic team will help you with the rest and process your payment; it’s easy! You will also be sent a confirmation email with all these details to help you make contact with us.

We will only be able to reserve your items for up to 1 working day without payment; until we receive payment for your order we cannot continue processing it onto dispatch and secure your items beyond 1 working day. So please keep in mind that if paying by phone your order time will be when you make payment; this can affect delivery timescales and in-store click and collect dates if you are not timely in calling us with payment. Phone payments can be made during our normal opening hours.

That’s ok, we want all our of customers to be 100% satisfied with their purchases so all orders made through Craftasmic are backed by our 35 day no-quibble money back guarantee if you are not 100% satisfied with any of our products.  

Check our dedicated Returns Information page for full details of our easy free returns service!

If returning items, the products must be returned unused and in their original packaging, suitable for re-sale. Please see our full Terms & Conditions regarding items which cannot be returned (e.g.magazines, opened CD’s, DVD’s), and for further information regarding delivery costs.

Firstly we are very sorry that this rare occurrence has happened.  Please contact us immediately and we will endeavour to resolve the problem. Please have your order number and details ready, as this will help us to track your order more efficiently.  Should you be unfortunate to receive damaged goods, please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If agreed you need to return the item to us you will be issued with a Returns Number.  On receipt of the returned items, we will then issue you a full refund or exchange. More information on our easy free 35 days return policy can be seen here.

It’s unfortunate but sometimes it happens. We can offer you the peace of mind that should any product develop a fault within 30 days of delivery you may be entitled to a replacement should it be found on return to us that the item has developed a fault. Most faults can be sorted over the telephone; they may not be faults, sometimes it is getting used to using a new item or using items incorrectly. We may ask you to email or telephone the manufacturer direct, who have technical teams to deal with the issues raised.

If you believe you have a fault with your item you should contact us first and we will endeavour to resolve the problem. Should it be agreed you need to return the item to us you will be issued with a returns number.  On receipt of the returned item we will inspect the product or pass it on to the manufacturer's technical support team to investigate the fault and notify you of the outcome of our/their fault finding. Should the item be found to be faulty we will replace the item and send the new replacement to you at no additional cost to yourself. If a replacement item cannot be provided you will be refunded the cost of the item.

We can! If an item is currently marked as unavailable, depending on the item, we may give you the option to ask us to send you an email once it’s back in stock with us. That way you’ll never miss out! To let us know you would like an email sending just click the ‘email me when in stock’ button under the product price and fill in your details in the box that appears. As soon as the item is in stock again you’ll be the first to know!

Once you have finished shopping and go through to your shopping Basket you will clearly see a voucher code box on the screen. Just make sure you enter your valid code into the box that says "If you have a code, enter it here" and click ‘apply code’ (see below screen example).  That’s all there is to it to; save even more on top of our regular great prices!

We will take your code and apply any of the special discounts, savings or offers, linked to the code, to your basket there and then for you to see on screen. We will also list your ‘active discount code’ at the top of the basket so you know it’s applied on your purchase.

If there are any problems with the code, a message will appear on screen explaining what’s wrong. Promotional codes do not apply to sale products and you can only use one promotional code or voucher per transaction. If you need to contact us, don’t forget we’re only an email or call away to help you out.

It’s easy, just go to our Contact Us page for full details. 

It’s simple. Click on the ‘Register’ link at the top right hand side of the home page under the account icon.

If you already have an account then you can just login, but if you’re a new customer click on ‘Register’ and a form will appear for you to fill in your details.

Once you have filled in the relevant fields, you will need to choose a password (and confirm the password) and click on the ‘Continue’ button. Passwords must be at least 8 characters long and include a number, lower and uppercase letters.

Done! Your account is now created and every time you log in, you can have complete access and control over your account information, including your details and changing your password (in ‘My Details’, ‘My Addresses’), your past and current orders (in 'My Orders'), products you have added to your wishlist (in ‘My Wishlist’), any product reviews you have given (in 'My Reviews') and you can manage your newsletter subscriptions here as well (in ‘My Newsletters’).  Remember to log in before you place your orders with us as well, to gain reward points each time you spend!

Please note that by using express forms of payment directly from your shopping basket, such as Paypal, Apple Pay or Google pay via the Craftasmic Store you are checking out in an express way as a 'guest' and will not collect Reward Points.  If you wish to collect our money saving Reward Points you will need to log into your Craftasmic Account via the top right 'Login' link, visible on all our pages, first before choosing an express form of payment to Checkout.

Once you have created an account, you can log into it when you visit the site by clicking on the ‘Login’ link at the top right hand side of each page (in the account icon). Enter your email address and password in the boxes provided then click on the 'Log In' button. This will lead you to the 'My Account’ summary page.  If on a mobile device the account log in can be found towards the bottom of the main side menu. 

You can also log in as part of the checkout process once you have placed goods in your basket and wish to proceed with your order.

Logging out is just as easy. To log out of your account, simply click on the ‘Log Out’ link at the top right hand side of each page.

Please note that by using express forms of payment directly from your shopping basket, such as Paypal, Apple Pay or Google pay via the Craftasmic Store you are checking out in an express way as a 'guest' and will not collect Reward Points.  If you wish to collect our money saving Reward Points you will need to log into your Craftasmic Account via the top right 'Login' link, visible on all our pages, first before choosing an express form of payment to Checkout.

We can’t always have everything we need straightaway, unfortunately! But we can always wish for it…. Having lots of crafters on the Craftasmic team we understand how important it is to keep track of these goodies you've found which you really, really want!! It may be a perfect matching embellishment for your latest project or the newest crafting tool; well, you can keep track of it all right here in your Wish List which is linked to your account.

When you’re on a product page and logged in just click on the ‘add to Wish List’ button to add the item directly to your list. You can even add a note to the item to remind you why you need it! Your Wish List will be kept safely on your account for you to look at at any time you want and once you’re ready to purchase items from it, you can even add them straight to your basket directly from your Wish List. You can even email it to a friend as a great gift idea!

Now, I wish I could have...

Craftasmic Reward Points are our very own Reward Account Scheme available to anyone shopping with us!  They're a great way of treating yourself to some further savings and best of all it costs nothing to start saving points with us.  All you need is a Craftasmic Account, which is easy to set up by Registering, and to start shopping with us.  Always keep a look out for special offers, loyalty point events, bonus days and lots of other fun and exciting ways you can gain even more craft points for your account.  The best bit comes when it's time to spend them and you save money off your purchase! Take a look at our Rewards Account page for further details.

Please note that by using express forms of payment directly from your shopping basket, such as Paypal, Apple Pay or Google pay via the Craftasmic Store you are checking out in an express way as a 'guest' and will not collect Reward Points.  If you wish to collect our money saving Reward Points you will need to log into your Craftasmic Account via the top right 'Login' link, visible on all our pages, first before choosing an express form of payment to Checkout.

Your Reward Points are valid for 1 year from the date they are added to your account.

We’d love you to share your findings on our site with your friends which is why you can alert a friend via email to a product you like! Simply use the social buttons on the product pages! 

The RRP is either the recommended retail price sourced direct from the manufacturer or an average, based on prices sourced from other well known Internet sites or stores. Where an RRP is not listed next to a product this is because the item is not readily available or the item does not hold a commonly recognised RRP pricing.

If you have purchased a product from Craftasmic we would love to hear your feedback on it. To do this, visit the product page and click on the 'Write a review' box towards the bottom of the page.

Click on this to reveal a short form in which you can give the product a star rating (from one to five stars), input your name (it need not be your full name) and email address, and write a short review. Your name will be displayed on the review, but your email address will not.  Then click on 'Submit review' to send your review to the site Editor. All reviews will be published unless they are of an offensive nature or are requests for information.

We don't like seeing our waste go to waste! We’re all concerned about the environment, and Craftasmic is no different. We do lots of things to make little and big differences to help minimise the impact we have on our local and much wider scale resources. It’s not just about recycling, we reuse as well. All of the good quality packing and boxes we receive from our manufacturers are reused as much as possible to protect your purchases during transport. Here at Craftasmic we are now recycling or reusing approximately 90% of our waste. Take a look at our Recycling Statement for more details.

Please recycle your boxes and packaging if possible - you never know, it just may end up being made into another box which brings you your next Craftasmic purchase!

Our Recycling Statement also contains additional information about all the materials we use to package your order safely and how you can recycle most if not all the materials sent.  You can even find your nearest recycling point for the materials in question!

We like to do our bit to help you to help us all....

To answer the question quickly, very safe! For those of you who would like to understand a little about the levels of security and how we work with Stripe here’s a more in-depth look at our security online.  

Craftasmic has demonstrated full compliance with the PCI DSS and are certified as PCI DSS Merchant Compliant by Stripe, our approved Payment Card Industry Data Security Standards assessor.

You can also shop in the safe knowlege that on any page where you are entering personal details, such as your account page, login page or shopping basket our site is secured with strong SHA-2 and 2048-bit encryption that’s virtually uncrackable.  SSL activates the padlock on web browsers - indicating to you that the connection to the website is secure.

Our Payment Service Provider is Stripe Inc – one of the the largest payment service provider (PSP) globally, handling over half of all e-payments online

Stripe provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Stripes utmost priority to ensure that transaction data is handled in a safe and secure way.

Stripe uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Stripe systems, all sensitive data is secured using the same internationally recognised AES-256-bit encryption standards.

A PCI-certified auditor has audited Stripe as certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe uses the best-in-class security tools and practices to maintain a high level of security in Stripe. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.  Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plain text card numbers but can request that cards are sent to a service provider on a static 'allowlist'. Stripe’s infrastructure for storing, decrypting and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services including their API and website.

Stripe is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

We do! Craftasmic Gift Vouchers are perfect for birthdays, Christmas or to just say 'Thank You'. So if you want to give someone an introduction to the joys of crafting, or you are looking for the perfect gift idea for a dedicated crafter, Craftasmic's Gift Vouchers are an ideal solution.

Just search our site for ‘Gift Vouchers’ to find the item, choose the value of the vouchers you would like to give and then continue to the checkout. You will be prompted at checkout for an email address for the recipient of the voucher so that we can send it directly to them for you on the date that you choose. You will even be able to add a personal message to wish them a Happy Birthday, or thank them for looking after the cat!

The recipient will receive an email containing the Gift Voucher from you on the date you have chosen for it to be sent, therefore meaning that you can do this at any time and not have to remember to on a certain date! They will be able to see your personal message, the voucher value and we also provide instructions to let them know how they can use the voucher on our online store. All Gift Vouchers will expire 1 year from issue.

Please note currently Gift Vouchers are only avaliable in pounds sterling (£) values at this time for the UK.

Please note: if only purchasing gift vouchers you will not be charged any postage.  Forms of payment based on 'buy now pay later' will not be offered during checkout if you are purchasing gift vouchers as such purchases on these payment methods are not supported.

Redeeming your Craftasmic Gift Voucher is easy - simply follow the steps below:

1. Browse our online store at Craftasmic.co.uk
2. Select the items you wish to order using your shopping basket.
3. On the 'Your Basket' page you'll see a box that says 'If you have a code, enter it here' (see below screen example).
4. Enter your voucher code into the box and click the 'Apply Code' button.
5. A message will appear at the top of your basket in a purple bar to confirm the code is accepted, the basket value will not adjust at this stage.
6. Then click checkout.  On this next stage, after any delivery being added and confirmed, the value of your voucher will then be deducted from the total order value at Checkout. If your order total is larger than the gift voucher value, then the outstanding balance will need to be paid for using a credit or debit card.

If your Gift Voucher value is more than the cost of the total order value then the amount left will remain on your personal Gift Voucher code. (i.e. A gift voucher with a value of £50 used on a total order value of £45 will leave you with £5 left to spend on your voucher code). So you can use the same gift voucher code again in the future to use all the amount up and not lose out. Just remember what you have spent on it so far so you know what you have left to spend.  

All Gift Vouchers are valid for one year from the date the recipient receives them (the date the person purchasing the voucher chooses to have it delivered). The expiration date is printed onto each emailed voucher to remind you.

Yes, Gift Vouchers can be ordered alongside your other items. So if you’re a crafter buying for yourself and wanting to purchase a Gift Voucher at the same time for a crafting friend you can do just that!

Please note:  Forms of payment based on 'buy now pay later' will not be offered during checkout if you are purchasing gift vouchers as such purchases on these payment methods are not supported.  If you wish to use a 'buy now pay later' payment method for other products in your basket simply remove the gift voucher and purchase these separately.

Don't worry. The remaining amount will be transferred back to your Gift Voucher Code and will be available to be used during the valid period on future orders until it has all been spent, so you don't need to spend it all in one transaction.

1. You cannot use Gift Vouchers to pay for other Craftasmic Gift Vouchers.
2. Gift Vouchers will expire 1 year from the date chosen to send to the recipient.
3. Gift Vouchers can only be redeemed at our web store.
4. Each Gift Voucher has a cash redemption value of 0.001p and is not transferable or assignable.
5. The outstanding balance of an order that is partially paid for using a Gift Voucher must be paid for using a credit or debit card.
6. Our normal terms and conditions for making purchases when using our web site apply.