Delivery & Returns

Craftasmic is often one of the first places you will find some of the very latest exciting new crafting tools, materials and accessories brought to the craft industry.  Because of this we operate a special Pre-order service on selected new items.  New Pre-order products which are on display within our online shop will be easy to find listed within our 'Coming Soon' section. They are clearly listed as 'Pre-order items' and will usually give an approximate date the product will become available. Please note that Craftasmic has no control over such launch dates and should the manufacturer of a 'Pre-Order' item adjust the launch date previously set we will inform customers with pre-orders as soon as possible.

If you place an order at the same time for other items which are in stock, we will hold these items until such time as all pre-order items are available for dispatch.  All items will then be sent together via whichever delivery option you have selected and are dispatched in order of receipt.  If you would like to receive the items that are in stock sooner than the date pre-orders are dispatched, we would advise that you place a separate order for these items, which will then be dispatched immediately, in accordance with the delivery option you choose.

We strive to maintain good stock holding of all our products, but sometimes it’s possible for some items not to be in stock at the time you place your order. Because of this we operate a special Backorder service on certain products. Backorder products which are on display within our online shop will be clearly listed as 'Backorder' items and will always give an approximate date the product is expected to be delivered regardless of your chosen delivery service. Backorder products will be specially ordered in for you and any additional information regarding this and the extra delivery time will be displayed just above the product price.

If you place an order at the same time for other items which are in stock, we will hold these items until such time as all backorder items are available for dispatch.  All items will then be sent together via whichever delivery option you have selected.  If you would like to receive the items that are in stock sooner than the date backorders are dispatched, we would advise that you place a separate order for these items, which will then be dispatched immediately, in accordance with the delivery option you choose.