Privacy & Cookies

Privacy Policy

The privacy policy for Craftasmic.co.uk is served by Craftasmic Ltd to govern the privacy of the site’s users. This website complies with all UK national laws and requirements for user privacy. We are completely committed to the protection of the privacy of our website visitors and telephone customers, this privacy policy has been created to document how information is collected and how it is used. By accessing our website or telephoning us, you are agreeing to the terms of this privacy policy.

What information do we collect?

We collect data from you when you register on our site or place an order with us (whether as a guest to the site or from a personally created account).

You can however visit our site anonymously at any time.

What do we use your information for?

We may use your information in the following ways:

  • To personalise your shopping experience by being able to respond to your individual requirements
  • To improve our service to you by evaluating feedback and information from you
  • To improve our customer service and technical support
  • To process transactions (your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us)
  • To send periodic emails to include email marketing – you can unsubscribe from any marketing contact from us through the link at the bottom of the email
  • To administer a promotion, event or for our customer database
  • To assist you in the event of a problem completing your purchase

How long do we hold your data?

  • Personal data relating to transactions is anonymised after seven years and your account will be removed after seven years of inactivity
  • Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out

How do we protect and safeguard your personal information?

We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security. 

Card payments are encrypted by our secure third-party payment providers. No payment information is stored by us.

Your Consent

By using our site you consent to our Privacy Policy and Terms and conditions.

Withdrawing your consent 

  • If you would like to withdraw your consent, please contact us directly
  • Once you notify us of your request, we will respond to you as soon as possible.
  • Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication. 

Who has access to your data?

Access to your personal data is restricted at all times. Only our employees or trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above. These parties are:

  • Us; we have direct access to your data.
  • Our webdesigners, Iconography Ltd, can act on our behalf as Data Processors. This means they host our website and have access to ensure its correct function.

Unsolicited Email Policy

Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and website using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us.

  • We never sell or share your email addresses with other companies.
  • You can unsubscribe at any time.
  • We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
  • If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
  • If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.

Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.

External Links

Although this website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links.

Craftasmic Ltd cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Resources & Further Information

Craftasmic Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  Please contact us if you have any questions regarding our Privacy Policy.
This policy was last updated on the 05/04/2018

This privacy policy was created and is maintained by:
Craftasmic Ltd,
Stafford House,
Blackbrook Park Avenue
Taunton,
Somerset,
TA1 2PX.
Company registration number 06914467

 

How we use Cookies

We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. At Craftasmic we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. We also use cookies to analyse anonymous data to help us understand how people interact with our site. We never store any personal information or any sensitive information like your credit card.  

There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally.

Below is a list of cookies that are used on this Website. You can opt out of non-essential cookies at any time by clicking this link...

Craftasmic Cookies

Name: PHPSESSID
Typical content: randomly generated number
Expires: when user exits browser

Name: style
Typical content: stores the user's preference to whether they wish to view products in a list or a grid
Expires: 1 year

Name: key
Typical content: randomly generated number to remember the user for their next visit
Expires: 4 weeks

Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year

Google Analytics Cookies

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmt
Typical content: throttle request rate
Expires: 10 minutes

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmv
Typical content: randomly generated number
Expires: 2 years

Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on the cookies set by Google Analytics, see the link below...

Other Google Cookies

Names: APISID, HSID, NID, PREF, SAPISID, SID, SNID, SSID, BEAT, OTZ
Typical content: these cookies are used by Google to store preferences and unique IDs for Google Maps and data for Google Plus social integration features.

Add-This Cookie

Name: _atuvc
Typical content: numeric content (e.g. 8|21) that helps you share content through social networks
Expires: 2 years

Infinity Cookies

The Infinity tracking solution uses a mixture of First and Third party cookies in order to ascertain where a visitor came from and what number to display to them. Many of these cookies are stored on a per installation basis and so will be suffixed with the Installation ID (denoted by ).

Name: ictf_master
Typical content: Unique Visitor Ref - Stores the unique Visitor Reference

Name: ictf_il
Typical content: Tracking Source cache - Contains per Installation tracking source cache

Name: ictf_in
Typical content: Number Replacement Source cache - Contains per Installation number replacement source cache

Name: ict_0
Typical content: 3rd Party Source cache - Contains 3rd party tracking and number replacement source cache

Name: ict_master
Typical content: Unique Visitor Ref - Stores the unique Visitor Reference

 

More about Cookies

For more information about how to manage your cookies, visit aboutcookies.org.

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.