Order & Delivery Information

Parcel iconHow much will I be charged for my delivery?

We want to make our online service as accessible as possible and therefore offer a delivery option to UK customers free of charge for all orders over £20.00. For orders under £20.00 delivered to the UK, we charge just £2.95. We have worked hard to offer you a number of different effective & reliable delivery options based on your location and to best suit your needs.

Our delivery options include…

 

Crafty Super Saver Delivery: FROM FREE!

Royal Mail

        • We offer FREE Crafty Super Saver Delivery on all orders of £20 and over and just £2.95 for order values under £20. We offer this delivery service to ALL UK postcodes, including the Channel Islands.  Orders are typically delivered in 3 to 7 working days. Orders placed with Crafty Super Saver Delivery are typically sent using Royal Mail post.

 

Priority Post Delivery: £3.95

        • Priority Post Deliveries normally arrive in 1 to 3 working days. Orders are typically sent using Royal Mail first class services, larger orders may be sent via our Courier. These items are prioritised and dispatched same day if ordered before 3pm.

 

 

Speedy Next Day Delivery Service: From £6.95

Interlink Express logo

        • Speedy Next Day Delivery orders are sent by DPD Local or Royal Mail Special Delivery service and normally arrive the next working day.  Order before 1pm Monday to Friday for same day dispatch. Orders placed after 1pm or at the weekend will be dispatched on the next working day (Note that if you order after 1pm for Speedy Next Day Delivery on a Thursday, that is effectively a Friday order, and the order will not reach you until Monday, Tuesday for bank holidays).  Remote locations, which include areas of Scotland, and Northern Ireland typically take 48 hours with this service & very remote Islands can take up to 72 hours.  Please click here to see our UK Delivery Zone map to determine which Zone your delivery address will fall into.  This will give you a clearer picture of your likely delivery time, service and cost for our Speedy Next Day Delivery option.  Please click here to find out more about our Speedy Next Day Delivery with DPD Local Predict Service.

 

How long before my order arrives?

We will always process your order as quickly as possible. Orders placed by 3pm Monday to Friday will typically be processed the same day, with Priority Post deliveries processed first. We find that most orders arrive within 3 days on average, service dependent. The 'Speedy Next Day Delivery' option provides you with your delivery on the following working day, with a few exceptions taking a little longer for remote locations, Islands, Channel Islands and Northen Ireland.

What are Pre-Orders?

Craftasmic is often one of the first places you will find some of the very latest exciting new crafting tools, materials and accessories brought to the craft industry.  Because of this we operate a special Pre-order service on selected new items.  New Pre-order products which are on display within our online shop will be easy to find listed within our 'Coming Soon' section. They are clearly listed as 'Pre-order items' and will usually give an approximate date the product will become available. Please note that Craftasmic has no control over such launch dates and should the manufacturer of a 'Pre-Order' item adjust the launch date previously set we will inform customers with pre-orders as soon as possible.

If you place an order at the same time for other items which are in stock, we will hold these items until such time as all pre-order items are available for dispatch.  All items will then be sent together via whichever delivery option you have selected and are dispatched in order of receipt.  If you would like to receive the items that are in stock sooner than the date pre-orders are dispatched, we would advise that you place a separate order for these items, which will then be dispatched immediately, in accordance with the delivery option you choose.

What are Backorders?

We strive to maintain good stock holding of all our products, but sometimes it’s possible for some items not to be in stock at the time you place your order.  Because of this we operate a special Backorder service on certain products.  Backorder products which are on display within our online shop will be clearly listed as 'Backorder' items and will always give an approximate date the product is expected to be delivered regardless of your chosen delivery service.  Backorder products will be specially ordered in for you and any additional information regarding this and the extra delivery time will be displayed just above the product price.

If you place an order at the same time for other items which are in stock, we will hold these items until such time as all backorder items are available for dispatch.  All items will then be sent together via whichever delivery option you have selected.  If you would like to receive the items that are in stock sooner than the date backorders are dispatched, we would advise that you place a separate order for these items, which will then be dispatched immediately, in accordance with the delivery option you choose.

Do you post Volatile / Restricted Products?

Please note that due to Royal Mail regulations, we are unable to offer a Royal Mail postage service for orders which contain restricted items as clearly detailed on the individual product pages, such as paint sprays or solvent based bottled solutions.  This means orders containing volatile products will be automatically upgraded to a courier based delivery service with costs applied of £6.96.  These orders then benefit from a service of 1 to 2 working days delivery.  During the checkout process we will only present you with this delivery option if your order contains such products.